HELP & SUPPORT
How often should I wash my HBH virgin hair extensions?
Every customer is different so I recommend washing your bundles as often as necessary. Using a shampoo or conditioner that is paraben and sulfate free will help maintain your quality.
What is the quality of HBH virgin hair extensions?
Each bundle weighs 100 grams and is raw unprocessed 100%, Grade 9A Virgin Hair. Making it soft, lightweight, tangle and shed free.
How are HBH virgin hair extensions different?
I have taken my time to hand select the finest hair on the market. It is soft beautiful tangle and shed free. When cared for properly your bundles can last up to a year, or longer.
What is Hair By Hollie's return policy and exchange policy?
We are a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 10 days after purchase.
Hair must be in the original state the same as it was sent to you
How do I make an Exchange/Return?
Contact Hair By Hollie via email, with your concerns. Be sure to leave a name, order number and your contact information. Someone will contact you within 24 hours.
How long does shipping usually take?
All orders placed Mon-Fri before 1:00 pm est time will be shipped out the same day. Standard shipping is 3-7 business days and express shipping is 1-3 business days.
How may I contact you?